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Вакансия от 02 июля 2020

Technical Support Specialist @ Zeroqode

Вид занятости:
Опыт работы от 1 года

Описание вакансии

Zeroqode is a global leader in accessible web development solutions. Our people are passionate about learning new technology and creative enough to help us design and scale new projects

We are looking for a Technical Support Specialist who will be involved in delivering outstanding service in a dynamic and fast paced environment, working with the latest technologies.You will be offered to apply to the fullest your customer oriented and IT related skills and expertise.

Job Responsibilities

  1. End-user support in using, setting up and upgrading customer’s applications
  2. Helping clients in identifying and resolving technical issues related to customer’s applications
  3. Collaborating with developers in troubleshooting and bug fixing when needed
  4. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  5. Maintaining and updating the company website with tech tips and brief technical documents and procedures

Job Requirements

  1. IT background
  2. 1+ year in IT customer services and support operation related field (application support management, quality assurance, software or web project management)
  3. Sound understanding of web technologies and software issues to enable discussions with internal and external key stakeholder
  4. Strong interpersonal skills including problem solving, knowledge sharing and negotiating 
  5. Positive and proactive attitude with the ability to efficiently manage own time
  6. Excellent written and verbal English skills

Will be an asset

  1. Experienced in front-end development, web design or software project management
  2. Fundamental knowledge of HTML, CSS, JavaScript development and constraints

Interested candidates are requested to send their resume to jobs@zeroqode.com indicating position in the subject line. Application deadline - June 30, 2020

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