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Support Specialist @ Salt Edge
- Salt Edge VIP
- Вид занятости:
- Опыт работы от 1 года
What you’ll do:
- Proactively monitor and address all customer-related issues;
- Keep in touch with our customers via emails;
- Handle customer complaints, provide appropriate solutions and alternatives;
- Work closely with our development team and senior staff;
- Reply to customers according to Salt Edge’s procedures, guidelines, and policies.
What you need to be successful:
- Fluency and Literacy in English (written and spoken);
- Structured working approach;
- Technical education or knowledge in the field of information technology;
- Business communication skills and knowledge of professional ethics;
- Accuracy and attention to detail and the work carried out;
- Tact and the ability to find a compromise solution in difficult circumstances;
- Have excellent analytical and problem-solving skills;
- Diplomacy, tact, and poise under pressure when working through customer issues;
- Good planning and time-management skills.
You’ll love it because we offer:
- Passionate leadership committed to your career success;
- Full training and mentorship during the trial period;
- Work together with a young and highly motivated team to make the financial system more open and user-friendly;
- Receive challenging and interesting issues;
- In addition to basic official salary, with all the social benefits and paid annual vacation, you get additional performance-based bonuses, valuable ideas and additional paid overtime;
- Get to participate in international FinTech and topic-related conferences;
- Rotation between different projects to grow professionally and gain new experience;
- The working schedule is Monday - Friday, either 9:00 - 18:00 or 10:00 - 19:00;
- Friday happy hour: table games, movies;
- Free internal English courses;
- Catered lunches, free snacks, and beverages.
P.S. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day, by clicking the button Send CV.