Вакансия от 17 октября 2019

Support Specialist @ Salt Edge

Salt Edge  VIP 
Вид занятости:
Опыт работы от 1 года

Описание вакансии

What you’ll do:

  • Proactively monitor and address all customer-related issues;
  • Keep in touch with our customers via emails;
  • Handle customer complaints, provide appropriate solutions and alternatives;
  • Work closely with our development team and senior staff;
  • Reply to customers according to Salt Edge’s procedures, guidelines, and policies.

What you need to be successful:

  • Fluency and Literacy in English (written and spoken);
  • Structured working approach;
  • Technical education or knowledge in the field of information technology;
  • Business communication skills and knowledge of professional ethics;
  • Accuracy and attention to detail and the work carried out;
  • Tact and the ability to find a compromise solution in difficult circumstances;
  • Have excellent analytical and problem-solving skills;
  • Diplomacy, tact, and poise under pressure when working through customer issues;
  • Good planning and time-management skills.

You’ll love it because we offer:

  • Passionate leadership committed to your career success;
  • Full training and mentorship during the trial period;
  • Work together with a young and highly motivated team to make the financial system more open and user-friendly;
  • Receive challenging and interesting issues;
  • In addition to basic official salary, with all the social benefits and paid annual vacation, you get additional  performance-based bonuses, valuable ideas and additional paid overtime;
  • Get to participate in international FinTech and topic-related conferences;
  • Rotation between different projects to grow professionally and gain new experience;
  • The working schedule is Monday - Friday, either 9:00 - 18:00 or 10:00 - 19:00;
  • Friday happy hour: table games, movies;
  • Free internal English courses;
  • Catered lunches, free snacks, and beverages.

    P.S. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day, by clicking the button Send CV.
Support Specialist @ Salt Edge
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