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Publicat 18 Septembrie 2020

IT help desk for API customers with solid knowledge of English 

Picanova  VIP 
Tipul locului de muncă:

Descrierea poziției vacante

IT help desk for API customers with solid knowledge of English 

This is a great opportunity for a person that likes engagement and problem-solving. We are looking for a person to help us assist our B2C customers using Picanova API

Picanova is a world-class wall decor and print on demand manufacturer headquartered in Germany and delivering over 120.000 products per day across 170 countries.

What we offer:

  • Onboarding training
  • Work in a big international group
  • Work in a pleasant ambiance with nice teammates
  • Competitive salary (agreed during the interview/based on the previous experience) + meal allowance

Technical Requirements:

  • Previous working experience as an IT Help Desk Technician
  • BA in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems
  • Hands-on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient

Your duties:

  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep a record of problems and their resolution
  • Follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on the installation of software, the configuration of hardware and problem troubleshooting

Join us! natalia.zlatin@g.picanova.com

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