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Publicat 15 Iunie 2021

Customer Care Executive

Compania:
Philip Morris Sales&Marketing SRL 
Oraș:
Chișinău
Tipul locului de muncă:
Full-time

Descrierea poziției vacante

A partner of Philip Morris Sales & Marketing is looking for a person to manage and implement Customer Care programs and ensure that the customer services delivered meet consumer expectations and correspond to our strategy and internal standards, as RRP Customer Care Executive.

Reduced-Risk Products ("RRP") is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes such as IQOS.

MAIN ACCOUNTABILITIES:
• Preparation and implementation of Customer Care programs
• Daily tracking of Customer Care programs implementation with further solving of appeared issues
• Weekly & monthly reporting of Customer Care key indicators and activities
• Localization of global Customer Care activities
• Budget tracking of commercial activities
• Project timelines tracking for commercial activities
• Providing administrative assistance in commercial activities deployment

REQUIREMENTS:
• Higher education (university degree in marketing, management or economics is a plus)
• Experience with FMCG industry with expertise in promo force and brand marketing
• Language Skills: Russian/Romanian – fluent, English – upper intermediate and higher
• Proficient user of Microsoft Office products

WHAT WE OFFER:
• You will get unique development opportunities
• You will enjoy building your network among highly professional colleagues
• You will get competitive level of compensation & social package

Trimite CV

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