Customer Satisfaction and Resolution Specialist @ ”Glorificator”

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!

We are a growing Canadian Moving Company and are looking for a talented Customer Satisfaction and Claims Resolution Specialist.

 Responsibilities and Expectations:

• Handling and resolving customer complaints in a timely manner:
  • Research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
  • Analyze complaints to determine root Interact with customers to ensure the most appropriate resolution for both the Company and the customer;
  • Handle escalated telephone calls from customer service team to ensure a positive outcome;
  • Ability to display empathy and deal with difficult customers;
  • Ensure customers are satisfied with the services offered by the company;
  • Properly document the account with necessary details and follow up information;
  • Work collaboratively with internal departments to resolve customer complaints and escalate to management when
• Collect and process customer feedbacks and
• Monitor company’s online reputation:
  • Foster positive online reviews;
  • Address and fix online negative reviews
• Prepare weekly and monthly reports and
• Research and propose initiatives for claims policy
• Research and propose initiatives for claims
• Promote a positive overall customer experience with ALL customers and

 Competencies:

• Conflict Managment 
• Communication 
• Customer Focus.

 Qualifications and Requirements:

• 2 years of customer resolution/problem solving experience required.
• Proven ability to deal with difficult customers.
• Standard working shift: from 4pm to 12:30am.
• Demonstrates superior oral and written communication skills.
• Proficiency in MS Office and multiple computer applications required.
• Strong typing skills required.
• Ability to manage competing priorities and responsibilities.
• Excellent organization and follow-up skills.

 Benefits:

• motivational salary from 15000 MDL;
• bonuses applicable after 3 to 6 months of continuous and successful work;
• prospect of becoming the Customer Satisfaction Manager;
• work shift may be flexible start earlier or later in order to accomplish a mission or complete a task.

 We invite all interested candidates to submit their CVs in English with photo with subject line - " Customer Satisfaction & Resolution Specialist".