Customer Satisfaction and Resolution Specialist @ ”Glorificator”
- Tipul locului de muncă:
- Experiența de muncă de la 4 ani
Descrierea poziției vacante
If you have passion for problem solving and providing world-class customer service, then we want to talk to you!
We are a growing Canadian Moving Company and are looking for a talented Customer Satisfaction and Claims Resolution Specialist.
Responsibilities and Expectations:
- Handling and resolving customer complaints in a timely manner:
- Research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
- Analyze complaints to determine root Interact with customers to ensure the most appropriate resolution for both the Company and the customer;
- Handle escalated telephone calls from customer service team to ensure a positive outcome;
- Ability to display empathy and deal with difficult customers;
- Ensure customers are satisfied with the services offered by the company;
- Properly document the account with necessary details and follow up information;
- Work collaboratively with internal departments to resolve customer complaints and escalate to management when
- Collect and process customer feedbacks and
- Monitor company’s online reputation:
- Foster positive online reviews;
- Address and fix online negative reviews
- Prepare weekly and monthly reports and
- Research and propose initiatives for claims policy
- Research and propose initiatives for claims
- Promote a positive overall customer experience with ALL customers and
- Conflict Managment
- Customer Focus.
Qualifications and Requirements:
- 2 years of customer resolution/problem solving experience required.
- Proven ability to deal with difficult customers.
- Standard working shift: from 4pm to 12:30am.
- Demonstrates superior oral and written communication skills.
- Proficiency in MS Office and multiple computer applications required.
- Strong typing skills required.
- Ability to manage competing priorities and responsibilities.
- Excellent organization and follow-up skills.
- motivational salary from 15000 MDL;
- bonuses applicable after 3 to 6 months of continuous and successful work;
- prospect of becoming the Customer Satisfaction Manager;
- work shift may be flexible start earlier or later in order to accomplish a mission or complete a task.
We invite all interested candidates to submit their CVs in English with photo with subject line - " Customer Satisfaction & Resolution Specialist".