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Publicat 14 Noiembrie 2020

Customer Satisfaction and Resolution Specialist @ ”Glorificator”

15000 lei

Compania:
Glorificator 
Oraș:
Chișinău
Tipul locului de muncă:
Full-time
Cerințe:
Experiența de muncă de la 4 ani
Studii:
superioare

Descrierea poziției vacante

If you have passion for problem solving and providing world-class customer service, then we want to talk to you!

We are a growing Canadian Moving Company and are looking for a talented Customer Satisfaction and Claims Resolution Specialist.

 Responsibilities and Expectations:

  • Handling and resolving customer complaints in a timely manner:
    • Research, investigate, negotiate, and resolve of all types of customer complaints via telephone, email;
    • Analyze complaints to determine root Interact with customers to ensure the most appropriate resolution for both the Company and the customer;
    • Handle escalated telephone calls from customer service team to ensure a positive outcome;
    • Ability to display empathy and deal with difficult customers;
    • Ensure customers are satisfied with the services offered by the company;
    • Properly document the account with necessary details and follow up information;
    • Work collaboratively with internal departments to resolve customer complaints and escalate to management when
  • Collect and process customer feedbacks and
  • Monitor company’s online reputation:
    • Foster positive online reviews;
    • Address and fix online negative reviews
  • Prepare weekly and monthly reports and
  • Research and propose initiatives for claims policy
  • Research and propose initiatives for claims
  • Promote a positive overall customer experience with ALL customers and

 Competencies:

  • Conflict Managment 
  • Communication 
  • Customer Focus.

 Qualifications and Requirements:

  • 2 years of customer resolution/problem solving experience required.
  • Proven ability to deal with difficult customers.
  • Standard working shift: from 4pm to 12:30am.
  • Demonstrates superior oral and written communication skills.
  • Proficiency in MS Office and multiple computer applications required.
  • Strong typing skills required.
  • Ability to manage competing priorities and responsibilities.
  • Excellent organization and follow-up skills.

 Benefits:

  • motivational salary from 15000 MDL;
  • bonuses applicable after 3 to 6 months of continuous and successful work;
  • prospect of becoming the Customer Satisfaction Manager;
  • work shift may be flexible start earlier or later in order to accomplish a mission or complete a task.

 We invite all interested candidates to submit their CVs in English with photo with subject line - " Customer Satisfaction & Resolution Specialist".

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