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Publicat 08 Iunie 2021

Team Lead Customer Support Agents

Compania:
Picanova  VIP 
Oraș:
Chișinău
Tipul locului de muncă:
Full-time
Cerințe:
Experiența de muncă de la 2 ani
Studii:
superioare

Descrierea poziției vacante

Team Lead Customer Support Agents

Full-time position, available immediately;

YOUR RESPONSIBILITY:

- Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example.
- Providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures.
-Assisting with training and orientation activities as needed or directed.
-Providing information to employees on where and how information can be found.
-Assisting in training new associates, troubleshooting and problem resolution of issues.
-Assisting in creating and maintaining training completion records for all team members may assist and answer employee inquiries concerning policy or rule applications per department specifics.
-As needed, assisting with inbound calls to ensure appropriate response time to customers needs are met.

YOUR QUALIFICATIONS:

-  Excellent knowledge of English - in written and spoken;
-  Knowledge of German - in written and spoken is favorable;
-  Experience of leading a team of 10-20 people;
-  Positive attitude with a passion for providing quality service;
-  Keen problem solving capabilities;
-  Ability to multitask, stay organized, and thrive in a fast-paced work environment

WHAT WE OFFER:

- A job in an international, owner-managed company
- Pleasant working atmosphere in a motivated team
- Rapid transfer of responsibility
- Competitive salary

 

Have we sparked your interest? Then send us your application, stating your salary expectations and possible starting date to hr-chisinau@picanova.com 

 

WE ARE GROWING. GROW WITH US!

WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!

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