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Publicat 16 Aprilie 2021

Support Engineer

Tipul locului de muncă:
Experiența de muncă de la 2 ani

Descrierea poziției vacante

We're looking for an engineer who solves problems, can work with technical and non-technical support representatives, and wants to be a significant factor in implementing and maintaining a product. This is a perfect position for someone who enjoys simultaneously executing on multiple deliverables, getting their hands dirty with code, and an ability to explain technical topics to both engineers and non-technical coworkers. If you like tackling a wide range of technical tasks, this job is for you. Technical support is a close-knit team where everyone collaborates to manage the queue work of solve problems together. The team members are expected to learn from our peers and help others learn. 

What you will be doing: 

  • Execute on a queue of technical, client-related tasks
  • Implement client-specific requirements within our Javascript - based creative bundle framework 
  • Making custom changes in CSS & HTML 
  • Automating everyday tasks through shell scripts 
  • Investigating integration and configuration errors 
  • Execute on technical runbooks to configure integrations such as Facebook apps, Twitter apps, and CNAME of DNS 
  • Help the Support team troubleshoot the implementation of the product 
  • Identify and document core Product issues for triage 
  • Play an active role contributing to the growth and scalability of the Client Services team through robust documentation and continuous process optimization 

 What you must have: 

  • Minimum 2 years of experience in a collaborative technical role
  • Experience with JavaScript, HTML/CSS, and general web knowledge 
  • Comfortable with a Linux/macOS terminal to execute commands 
  • Ability to pick up new technologies and assess situations quickly 
  • Exercises listening, takes time to truly understand issues and address them 
  • Strong sense of ownership and great attention to detail 
  • Creative and analytical problem-solving skills 
  • Strong written and verbal communication skills 
  • Ability to work on several projects simultaneously and meet stated quality objectives 

Company Benefits: 

  • You will work with a team of talented people in the Moldova office, located in the center of Chișinău
  • Paid sick leave and vacation 
  • Flexible work hours
  • Be part of a San Franciscan company

 About the company: 

The mission is to help great consumer brands activate their greatest asset - customers that love their brand. They are the largest advocacy platform. Many of the most recognizable retailers, banks, and consumer brands connect them to their sites, apps, and stores to engage their current customers to refer their friends. The company is backed by some of the best VCs in the Valley, including Red Point, Shasta, Norwest, and Scale, and led by an executive team that created one of the core products in Adobe's Marketing Cloud. 


If you are interested, please apply using the following link: bit.ly/39PtP18

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