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Publicat 15 Aprilie 2021

KYC/KYB Responsible & Fraud/ Dispute Specialist

Compania:
Agile Partners  VIP 
Oraș:
Chișinău
Tipul locului de muncă:
Full-time
Cerințe:
Experiența de muncă de la 2 ani
Studii:
superioare

Descrierea poziției vacante

Agile Partners is looking for a Fraud Specialist that will ensure proper risk management, for client identification and on-boarding, fraud identification, and dispute management functions are in place in order to deter fraud and increase customer trust.

PERKS & BENEFITS:

  • Work in a big, modern office in the center of the city, on the 1st line of Ștefan cel Mare boulevard
  • Competitive salaries and performance bonuses. Team's culture and your happiness is our top priority
  • Full social package and official employment. The company is an IT Park resident
  • Premium courses and trainings so you can enhance your skills are provided
  • Friendly work environment, with a big, relax zone and modern kitchen
  • Free tea, coffee, sweets, and weekly fruits included
  • Flexible vacation time

WHAT YOU’LL BE DOING:

  • Daily monitoring of payments and non-payments activities
  • Execute daily duties in order to identify and report Frauds
  • Solving client disputes in connection with transactions and activities made by customers
  • Analysis of customer dispute letters, affidavit of fraud, and other documents received from Card Networks
  • Maintain daily track for incoming & outgoing retrieval & chargeback
  • Process Chargeback cycle activities which include Retrieval Requests, Representments, Compliance and Arbitrations
  • Contacting merchants via a letter and email to retrieve valid supporting documents pertaining to the Chargebacks & retrievals
  • Checking client’s data/documents to ensure a compliant Client Account creation in the system during the Registration process
  • Performing the due diligence on New and Existing Clients, assessing/reviewing the Client risk profile
  • Reporting clients according to PEP, AML rules

ABOUT YOU:

  • At least 1 year of related work experience with e-commerce credit card payment processing
  • At least 1-year experience in banking or fintech organizations, dealing with cross-border payments, through banking or non-banking accounts, or card systems payments
  • Higher Education in Business or Finance preferable
  • Experience in KYC/KYB (client on-boarding) process
  • Experience in payment transaction monitoring and dispute solving, within Credit Cards Department (or Compliance, AML, Operational Risk Department) would be an advantage
  • Experience with multiple payment gateways preferable
  • Highly effective written and communication skills
  • Ability to learn quickly and apply that knowledge effectively in a fast-paced environment
  • Customer-oriented
  • Analytical skills
  • Attention to details
If you’re curious to learn more, we’d love to get to know you! Drop us a message with ”Fraud/ Dispute Specialist” in the subject line and your CV or a link to your LinkedIn Profile and our team will get in touch with you.

Excited to hear from you! 
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