KYC/KYB Responsible & Fraud/ Dispute Specialist

Agile Partners is looking for a Fraud Specialist that will ensure proper risk management, for client identification and on-boarding, fraud identification, and dispute management functions are in place in order to deter fraud and increase customer trust.

PERKS & BENEFITS:

• Work in a big, modern office in the center of the city, on the 1st line of Ștefan cel Mare boulevard
• Competitive salaries and performance bonuses. Team's culture and your happiness is our top priority
• Full social package and official employment. The company is an IT Park resident
• Premium courses and trainings so you can enhance your skills are provided
• Friendly work environment, with a big, relax zone and modern kitchen
• Free tea, coffee, sweets, and weekly fruits included
• Flexible vacation time

WHAT YOU’LL BE DOING:

• Daily monitoring of payments and non-payments activities
• Execute daily duties in order to identify and report Frauds
• Solving client disputes in connection with transactions and activities made by customers
• Analysis of customer dispute letters, affidavit of fraud, and other documents received from Card Networks
• Maintain daily track for incoming & outgoing retrieval & chargeback
• Process Chargeback cycle activities which include Retrieval Requests, Representments, Compliance and Arbitrations
• Contacting merchants via a letter and email to retrieve valid supporting documents pertaining to the Chargebacks & retrievals
• Checking client’s data/documents to ensure a compliant Client Account creation in the system during the Registration process
• Performing the due diligence on New and Existing Clients, assessing/reviewing the Client risk profile
• Reporting clients according to PEP, AML rules

ABOUT YOU:

• At least 1 year of related work experience with e-commerce credit card payment processing
• At least 1-year experience in banking or fintech organizations, dealing with cross-border payments, through banking or non-banking accounts, or card systems payments
• Higher Education in Business or Finance preferable
• Experience in KYC/KYB (client on-boarding) process
• Experience in payment transaction monitoring and dispute solving, within Credit Cards Department (or Compliance, AML, Operational Risk Department) would be an advantage
• Experience with multiple payment gateways preferable
• Highly effective written and communication skills
• Ability to learn quickly and apply that knowledge effectively in a fast-paced environment
• Customer-oriented
• Analytical skills
• Attention to details