Publish 14 March 2021

HR employee relations - ukrainian and russian at „Professional HR Agency”

Professional HR Agency 
Employment type:
Work experience more than 2 years

Job description

Location: Bucharest.


  • Provides generalist HR advice and guidance, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available; 
  • Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries; 
  • Collects and verifies supporting documentation from employees and line managers in order to initiate/ complete HR transactions; 
  • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties; 
  • Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
  • Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers. 


  • Bachelor's Degree in a relevant area;
  • Experience in customer support;
  • Minimal experience in HR is an advantage;
  • Knowledge of English (medium), Russian and 
    Ukrainian (advanced).
  • Customer-oriented; 
  • Advanced Microsoft Office skills;
  • Verbal and written communication skills on different audiences.


  • Fixed salary + bonuses;
  • Meal tickets;
  • Training;
  • Medical insurance etc.


If you are interesting please send us your resume
at dmoga@professional.md or contact us at the +373685003375.

Thank you!

Send CV

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